At Curvy Queen, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we’re here to assist you.
1. Return Window
We offer a 3-Day Return Policy.
You may request a return within 3 days from the date your order is delivered.
2. Return Eligibility
To qualify for a return:
The return request must be raised within 3 days of delivery
The product must be unused, unworn, and unwashed
Original tags, packaging, and accessories must remain intact
The product must be returned in the same condition in which it was delivered
3. Non-Returnable Products
For hygiene and safety reasons, returns will not be accepted if:
The product has been worn or extensively tried on
The product has been washed
The product is damaged due to customer misuse
The return request is submitted after 3 days of delivery
4. Wrong, Damaged, or Defective Product
If you receive an incorrect, damaged, or defective item, please contact us within 3 days of delivery.
To process your request, please share:
Order Number
Clear photos of the product
Photos of the packaging
Our support team will review your request and arrange the return or replacement if approved.
5. Refund Process
Once the returned product is received and successfully inspected, your refund will be initiated.
Refunds will be credited back to the original payment method used during checkout.
Refund Examples:
UPI Payments → Refunded to the same UPI account
Debit/Credit Card Payments → Refunded to the same card
Net Banking Payments → Refunded to the same bank account
Please allow 5–7 business days for the refund to reflect after it has been initiated, depending on your bank or payment provider.
6. Exchange / Replacement
If your exchange or replacement request is approved, the replacement order will be delivered within 5–7 business days after dispatch.
Delivery timelines may vary depending on location and courier availability.
7. Cancellation Policy
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, cancellation will no longer be possible and the order will be handled according to this Return & Refund Policy.
8. Contact Support
For return requests, refund updates, exchange support, or order-related assistance:
Email: admin@curvyqueen.in
Support Hours:
Monday – Saturday | 10:00 AM – 6:00 PM IST
Thank you for choosing Curvy Queen 💖